FAQ – (frequently asked questions)
Machine Sizes & Types?
Trenchbusters has a variety of machines to suit various applications, click the “EQUIPMENT” tab for more information.
What are your accepted payment methods?
Payment is on or before delivery of bin and upon completion of each day/hire of earthmoving equipment or service. We accept cash , Visa or MasterCard credit cards , EFT or CHQ. A 1.5% surcharge on the credit card does apply. Please use your name as the reference if doing a direct debit. EFT payments must be received in our account prior to delivery’. On earthmoving equipment/service some customers prefer to pay EFT within 7 days of hire, “All non account customers” are required to provide a credit card as security, should the overdue account not be settled within 7 days Trenchbusters will deduct the funds from the credit card provided without further notice.
What suburbs do you service?
Trenchbusters services customers in the Perth metro area and beyond. click “AREAS WE SERVICE” (additional call outs may apply to some areas).
Call out and minimum hire?
Our call out rates vary depending on the location of the job site and the distance from our depot. our standard minimum hire is Mon to Fri is 3 hrs (1hr callout and 2 hrs on site) and 4 hrs on a Sat (1 hr call out 3 hrs on site)
When a machine and tip truck combo are ordered. instead of charging different rates for truck and machine hire when the truck is used to go to the tip etc we charge a 1 off fee per load to cover the additional wear/tear and running costs of the truck over and above the machine hire rate.
Conditions of hire?
The hirer will be responsible for setting out the job and locating any underground services such as: water, gas, electricity, telecommunications cables, etc. The owner accepts no liability nor responsibility for any consequential loss or damage due to or lasting from the breakdown of stoppage of plant through any cause whatsoever or through non arrival arising from a breakdown, accident or circumstances beyond the control of the owner. ** for full terms and conditions view tab
Dial before you dig (DBYD)?
It is the clients responsibility to ensure there is a DYBD in place and is available to our operator if required ( a DBYD only shows assets outside the property boundary’s and measurements shown are not always true and correct, we always recommend a spotter is available with a shovel if required). regardless if there is a DBYD in place Trenchbusters pty ltd will take all care but no responsibility for damages done to services that are not clearly marked. Click to go to the “DBYD” website.
All care will be taken whilst delivering products to site although due to the weight of the products and our trucks we will take all care but no responsibility for damage done to drive ways, lawn, reticulation etc, All deliveries are assumed by Trenchbusters that you (the customer) have permission/permits if required to deliver materials in the location as directed.